Privacy Policy
This policy is effective as of 10/19/2023.
This Privacy Policy applies to the information and data that MedSurvey, Inc collects when you use our website.
Summary
This policy applies to:
- Visitors to our website
The purpose of this Privacy Policy is to let you know how we collect, use, store, share, retain, transfer and process your Personal Information. This policy also describes your choices and rights with respect to your Personal Information and how to exercise those rights. “Personal Information” is any information relating to an identified or identifiable individual.
We may amend this policy from time to time. We encourage you to review this policy periodically, as changes will be posted on this page. If we make any material changes to this policy we will provide a prominent notice. If you do not agree with this policy, you should not use our website, products or services.
What Personal Information We Collect
We collect various types of information depending on how you interact with us and what products or services you use.
Personal Information you provide to us
If you fill out a form on our website that requires contact information such as signing up for a newsletter, submitting a request for information or products and services we will collect and process that information to provide you with the communication, products or services. These types of Personal Information may include your name, email address, company name, job title, and your physical address.
Personal Information collected when you visit our website
When you use our website, we may automatically collect Personal Information such as IP address, user – agent information (which is automatically sent by your web browser and may include device type) and information collected by cookies and other similar technologies.
Personal Information collected when you use our products or services
When you use our products and services, we collect other types of Personal Information. These types of Personal Information include:
- IP Address
- Name
- Email address
- Telephone Number
Unless otherwise noted in this policy, we act as the “controller” of personal data that we collect and process.
How We Collect Information
We collect Personal Information from you when you visit our website or use our products and services. Some of this information is provided by you and some is collected automatically. We collect Personal Information in the following ways:
- Google Analytics
- Contact Forms
- Osano
How We Use Your Information
We process your personal information for the following purposes:
- To provide our services.
- To respond to your requests for information.
- To contact you with updates about our services.
- To market and advertise our services, including sending marketing communications, with your consent.
- To analyze and improve our website and services.
The Legal Basis For Collecting and Processing Information
We use the following legal bases for collecting Personal Information:
- We may collect or process information with your consent, such as when you subscribe to our newsletter, ask for information, or sign up for services.
- We may collect or process information we need to provide our services or fulfill a contractual obligation.
- We may collect or process information to fulfill a legal obligation.
- We may collect information when we have a legitimate interest to do so, such as for marketing, as long as our legitimate interests are not outweighed by your rights.
How We Share Information
We share your personal information to contracted vendors of services deemed necessary by MedSurvey to provide requested services. These third party vendors are used for MedSurvey’s internal use only. Our vendors and service providers are not permitted to use your personal information for any other purpose than to provide contracted services. Vendors are not permitted to use your personal information for their own marketing, and are not allowed to share your information for marketing purposes.
We may share personal information in response to a legal summons or subpoena, or if required by law enforcement agencies.
How Long We Retain Your Information
How long we keep Personal Information that we have collected depends on the type of information and the purpose for which it was collected. After a reasonable period of time or the completion of the purpose for which it was collected, we will either delete or anonymize personal information.
We retain Personal Information where we have an ongoing legitimate business purpose to do so, for example to resolve disputes or to comply with ongoing legal obligations.
We retain your personal information for as long as it is needed to provide our services to you and to fulfill our legal obligations and for a reasonable period of time after such services are completed.
Cookies and Other Tracking Technologies
Cookies are small files stored on your web browser when you visit our website. Some cookies last only as long as you remain on the website; others, called “persistent cookies” may be stored for longer periods of time.These cookies can make browsing easier by storing your password or your preferences regarding how you use the website. Cookies collect information such as the IP address of your computer, your browser settings, and information about how you use the website. Your general location may be estimated from your IP address. Some cookies track users’ activity on our website, apps, and services in order to deliver personalized advertising to you on this and other websites.
If you would like to opt out of cookies, you may change the settings on your web browser to reject or delete cookies. This can be found on the bottom left hand side of the website.
Your Rights Regarding Access to and Control over Personal Information
If you reside in the EU/EEA, you may have the following rights with regard to your personal information:
- Right of information and access – You have the right to access your Personal Information we have about you and to be provided with a copy of your Personal Information
- Right to rectification – You have the right to correct or update your inaccurate or out of date Personal Information.
- Right of erasure – You have the right to request that your Personal Information be permanently erased/deleted.
- Right to restrict processing – You have the right to restrict the processing of your Personal Information.
- Right to object to processing – You have the right to object to specific types of processing of your Personal Information.
- Right to portability – You may ask to receive a portable copy of your personal information in a format that may be transferred to another organization.
- Right not to be subject to decisions based solely on Automated Decision Making – You have the right not to be subject to decisions based solely on automated processing.
- Right to complain to a data protection authority – You have the right to complain to a supervisory authority in the country in which you reside, details of which can be provided upon request or to the lead supervisory authority for [Company Name], which is [insert name and contact details of your company’s designated data protection authority].
- Right to withdraw consent – If you have given us consent to collect or process your Personal Information, you may withdraw that consent at any time.
- The Right to Non-Discrimination – We may not discriminate against you if you exercise your privacy rights.
If you wish to exercise any of these rights please submit a request to privacy@medsurvey.com.
We may charge a reasonable fee if your request is not valid under applicable law, repetitive or excessive. We may also request additional information from you in order to verify your identity before processing your request.
Information for California Residents
The California Consumer Privacy Act (CCPA) applies to information collected from California residents. Residents of California have the following rights with regard to their personal information:
- The Right to Know and Access Information
The categories of personal information we collect is described above in the section entitled “ The Information We Collect”. California residents may submit a verifiable request regarding the information collected, the types of sources from which personal Information is collected, the purposes for which information is collected, and the specific personal information collected about them.
- The Right to Have Personal Information Deleted
- The Right To Portability
California residents may request a copy of their personal information in a format that can be transferred to another person or entity.
- The Right to Non-Discrimination
We may not discriminate against you if you exercise your privacy rights.
You may be asked for more information in order for us to verify your identity when you make a request. You may exercise your rights by contacting us at 866-693-3000 or emailing us at privacy@medsurvey.com
We do not sell Personal Information to third parties (pursuant to California Civil Code Sections 1798.100-1798.99, also known as the California Consumer Privacy Act of 2018). The sections above “What Personal Information We Collect” lists the categories of Personal Information we have collected in the preceding 12 months.
Security
We take all reasonable steps to protect the information we receive from you from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, but no security measures are perfect; the risk of a data breach is possible.
MedSurvey maintains an active ISO 27001:2013 certification issued by CIRQ. For questions or a copy of the certification, please email privacy@medsurvey.com.
This certification ensures:
- Personal data is encrypted during transmission.
- Personal information is encrypted at rest at our data centers.
- Employees are given access to users’ personal information only on a “need to know” basis.
- All employees are required to receive training on information security.
- All employees are subject to background checks.
- All employees with access to personal information are required to sign a binding confidentiality agreement.
- Before sharing personal information with our vendors, we make sure they have implemented security procedures to protect your data. Our vendors and partners are not permitted to use or share your information for any purpose other than to provide the services for which they have been contracted.
Contact Us
If you have any questions about this privacy policy, or if you want to exercise your privacy rights as outlined above, please contact us at:
MedSurvey
1111 Street Rd
Suite 300
Southampton, PA 18966
For specific requests, questions, or concerns, please contact our Data Privacy Officer:
Chris Foley, CIPP/US
Director, Data Operations
cfoley@medsurvey.com
